Independent Investigative Journalism and Commentary from New Orleans, LA
I get something similar.I'll go off to buy a big industrial valve that costs $150,000. They need the valve. They can't really bitch about the price of the valve. But, they can bitch about the engineering time it took to buy the valve. It's the one cost they think they can keep down by complaining. In reality, engineering costs are minuscule compared to the total costs and every dollar of engineering on the front end saves them $100 in the field.
try managing their expectations - if they're unrealistic, set 'em straight. makes it harder for them to keep bitching when they know what they're getting is what they should be getting (or better).
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